Frequently Asked Questions

Everything you need to know about your luxury fragrance journey.

Are your fragrances 100% authentic?

Yes, all perfumes sold at Dune Perfumes are 100% original and sourced directly from authorized distributors or the brands themselves.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for opened perfumes?

Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample vials before committing to a full-size bottle.

How should I store my perfume to ensure it lasts?

To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.